Shipping policy
Shipping Policy
Fast. Reliable. Transparent.
🚚 Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is confirmed, you’ll receive an email with your order details.
📦 Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
Please note: Delivery times may vary due to external factors like weather, courier delays, or high demand periods.
💸 Shipping Charges
- Free Shipping on prepaid orders
- A small shipping fee may apply on Cash on Delivery (COD) orders
Shipping charges (if any) will be displayed at checkout.
💰 Cash on Delivery (COD)
We offer Cash on Delivery across most locations in India.
- COD orders may include a nominal additional charge
- Please ensure availability to receive the order to avoid cancellations
📍 Order Tracking
Once your order is shipped, you will receive:
- A tracking link via email/SMS
- Real-time updates on your shipment status
⚠️ Delivery Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Logistics issues
- Unforeseen circumstances
We appreciate your patience in such situations.
❗ Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate
- Chapter Zero is not responsible for delays caused by incorrect addresses
- If a delivery attempt fails, the courier may retry or return the package
🔁 Lost or Damaged Shipments
If your order is:
- Lost in transit
- Delivered in damaged condition
Please contact us within 48 hours of delivery with details and images (if applicable). We’ll resolve the issue as quickly as possible.
🌍 International Shipping
Currently, we do not offer international shipping.
(You can update this later if you expand globally.)
📩 Need Help?
For any shipping-related queries, feel free to contact us:
chapterzerolabel@gmail.com
✨ Chapter Zero Promise
We’re committed to delivering your order quickly, safely, and efficiently — every time.