Refund policy
Returns & Refunds
Simple. Transparent. Hassle-free.
🔁 7-Day Returns
We offer a 7-day return window from the date of delivery.
To be eligible, items must be:
- Unused, unworn, and unwashed
- In original condition with tags intact
- In original packaging
- Accompanied by proof of purchase
📦 Easy Return Process
To initiate a return, simply email us at:
chapterzerolabel@gmail.com
Once approved:
- You’ll receive return instructions
- A shipping label will be provided (if applicable)
Please note: Returns sent without prior approval will not be accepted.
⚠️ Damaged or Incorrect Items
We recommend inspecting your order upon delivery.
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours
- Share clear images of the issue
Our team will resolve it quickly with a replacement or refund.
💰 Refunds
Once your return is received and inspected:
- You’ll be notified of approval status
- Approved refunds are processed within 7 business days
- Refunds are issued to your original payment method
Please allow additional time for your bank/payment provider to process the refund.
✔ Return Eligibility Checklist
- Item is unused and unworn
- Tags are intact
- Original packaging is included
- Valid receipt or proof of purchase is available
❌ Non-Returnable Items
- Sale or discounted items
- Gift cards
- Customized or made-to-order products
🔄 Exchanges
For a faster experience:
- Return your item first
- Once approved, place a new order for your desired size or style
📩 Need Help?
For any questions or support, feel free to contact us:
chapterzerolabel@gmail.com
✨ Chapter Zero Promise
We’re committed to making your shopping experience smooth, fair, and reliable — every time.